Podcast: Housing Crisis Hotline

A discussion about the new 2-1-1 housing crisis hotline.

Interview participants:

Justin Chase, President and CEO of Crisis Response Network
Ty Rosensteel, Director of Homeless Management Information System, a program of Crisis Response Network
Karia Basta, Special Needs Program Administrator, Arizona Department of Housing.

About the Program:

The new Housing Crisis Hotline for Graham, Greenlee, Gila, and Santa Cruz counties is available for people experiencing homelessness to call and get connected to resources and be prioritized for housing services. The hotline was launched on October 1, 2019 through a partnership of Crisis Response Network’s 2-1-1 program and the Arizona Department of Housing.

How does the Housing Crisis Hotline work?

  • User dials 2-1-1
  • User follows prompts to indicate shelter is sought in Graham, Greenlee, Gila or Santa Cruz County
  • Live answer service on the hotline is available from 9 a.m. to 5 p.m. Monday through Friday

What services can be provided via the Housing Crisis Hotline?

  • Live screening and triage for eligible resources
  • Diversion from the homeless system
  • Resource referral
  • Housing needs assessment and referral
  • Regular follow-up while the person is still, literally, homeless

What services are available in Graham and Greenlee counties?

Permanent Supportive Housing Program

HUD grant through AZ Department of Housing, administered by CPSA out of Tucson for people who are street homeless and have been diagnosed with a disability such as serious mental illness, chronic substance abuse, physical disability etc.

Community Partners:  2502 N Dodge Blvd, Tucson   520-300-4171 Contact: Terrance Watkins


Supportive Services for Homeless Veterans

A Veterans Administration program to rapidly rehouse veteran households that are experiencing homelessness.  Will provide financial assistance with utility and rent deposits along with rent for a period of months until household is financially stable.

Administered by Primavera Foundation
Contact: Frank Real

DES: Department of Economic Security

Provides employment services, through ARIZONA@WORK
333 N 8th Avenue, Safford – 928-428-3016
Greenlee: 928-865-4003

Saint Vincent de Paul Society of Safford

221 E Main Street, Safford

Thrift Store: Tues-Sat
Food Pantry: Tues-Fri

Depending on funds, may assist with utility or rent payments.

Mount Graham Safe House

Compassionate, caring and confidential assistance to those impacted by domestic or sexual violence. Serves surrounding region.

1601 S 20th Avenue, Safford
24 hour hotline:  888-269-9104

SEACAP: Southeast Arizona Community Action Agency

283 W 5th Street, Safford
Virginia Avila, Regional Coordinator for Northern Cochise, Graham and Greenlee Counties

  • Utility deposits
  • Volunteer Income Tax Assistance
  • Motel Vouchers for emergency shelter
  • Food boxes to senior citizens 60+
  • Money Management
  • Supplemental Nutrition Assistance Program (SNAP) enrollment
  • Weatherization of Homes