CBP Announces the ReOpening of Trusted Traveler Enrollment Centers at Arizona Ports

TUCSON, Ariz. – U.S. Customs and Border Protection (CBP), Office of Field Operations, announces the re-opening of Trusted Traveler enrollment centers at Arizona ports today, September 8, 2020.

Conditionally approved Global Entry, SENTRI and FAST applicants will be able to schedule and complete in-person interviews at Trusted Traveler Programs enrollment centers in Arizona. These applicants must schedule enrollment center interviews in advance by logging into their Trusted Traveler Program website account. Interview availability will vary by location.

Additionally, due to the travel restrictions, SENTRI and FAST initial enrollments on the southern border may also be limited. CBP reminds all travelers crossing a U.S. land border to visit a Trusted Traveler Programs enrollment center is considered non-essential travel.

CBP personnel at enrollment centers are required to wear agency-approved masks when interacting with the public. All applicants and visitors at enrollment centers are also required to wear facemasks consistent with CDC recommendations and state and local mandates and may observe other measures to promote social distancing.

What you should know about Global Entry:

  • To keep the public and employees safe, these offices will be operating at reduced capacity to limit seating and ensure safe distancing.
  • Only those applicants with an appointment should visit the enrollment centers.  Exception: a person(s) with an appointment who is a minor or person(s) who requires special assistance.
  • Enrollment offices have eliminated sign-in sheets and other touch points to prevent the spread of germs.
  • Enrollment office personnel have implemented additional practice of frequent disinfection of service counters.

Enrollment Center hours of operation will vary at Arizona ports and are listed below.

Douglas Enrollment Center

  • 2:00 PM – 5:00 PM, Tuesday and Thursday
  • (520) 364-8486, ext. 263

Nogales Enrollment Center

  • 8:00 AM – 4:00 PM, Monday – Friday
  • 8:00 AM – 1:00 PM, Tuesday (reserved for commercial truck drivers)
  • (520) 397-2184

Phoenix Enrollment Center

  • 7:00 AM – 3:00 PM, Monday – Friday
  • (602) 914-1400, ext. 223

San Luis Enrollment Center

  • 8:00 AM – 4:00 PM, Monday – Friday
  • (928) 722-6801

Tucson Enrollment Center

  • 12:00 PM – 7:00 PM, Tuesday – Friday
  • 9:00 AM – 4:00 PM, Saturday – Sunday
  • (520) 799-8348, ext. 5

The reopening plans were developed in consultation with CBP health and safety experts to minimize the risk of exposing travelers and CBP personnel to COVID